We are an independent, third-party travel agency and are not affiliated with, endorsed by, sponsored by, or officially connected to any airline or airline customer support center.
Customers contacting us understand that they are speaking with a travel agency representative, not the airline directly.
No Airline Impersonation
- We do not claim to be any airline or airline customer service department.
- Any reference to airline names is strictly for informational and booking assistance purposes.
- Airline trademarks remain the property of their respective owners.
Pricing & Charges Transparency
- All prices quoted include airline charges and may include separate agency service fees.
- Agency service fees, if applicable, are clearly disclosed verbally before payment authorization.
- Service fees are not imposed by airlines and are charged by our agency for professional services.
Clear Payment Authorization
By proceeding with payment over the phone, the customer:
- Confirms they understand the total amount being charged
- Authorizes our agency to process the payment
- Acknowledges that airline rules and restrictions apply
No Guaranteed Outcomes
- We do not guarantee refunds, changes, or cancellations unless permitted by the airline.
- Refund timelines, amounts, and eligibility are determined solely by the airline.
- We do not promise faster processing, special access, or preferential treatment with airlines.
Accurate Advertising Commitment
Our advertisements:
- Do not mislead users into believing they are contacting an airline directly
- Clearly represent our role as a travel assistance provider
- Do not use deceptive language, false urgency, or hidden conditions
Call Recording & Verification
- Calls may be recorded for quality assurance, dispute resolution, and compliance verification.
- Verbal confirmations during the call act as binding acknowledgment of disclosures and policies.
Consumer Rights Acknowledgment
Customers retain all rights provided under:
- U.S. Department of Transportation (DOT) regulations
- Airline fare rules and conditions
- Applicable federal and state consumer protection laws
Policy Acceptance Statement
By continuing the call or confirming a booking, the customer:
- Acknowledges they are dealing with an independent travel agency
- Understands that airlines control fares, refunds, and schedules
- Accepts our service fees, refund policy, and disclaimer